Frequently Asked Questions
What is the Goody Books Online Store all about?
The Goody Books Online Store sells books published by Goody Books.
For our customers’ needs, we offer a range of payment and collection modes, from paying via Credit / Debit Card to cash / cheque payment.
What currency are the prices in?
The prices listed are in Singapore dollars.
How much is the postages and handling fee?
The first book is at SGD$3.10 and subsequent book on the same order at SGD$1.10 each.
Are the books available in bookstores?
Goody Books are currently not consigned to bookstores in order for the price to remain competitive. If Goody Books were to consign their books to bookstores, they will have to increase their selling price by more than 100%.
Where is the Goody Books Online Store based in?
Our office is at 10 Bukit Batok Crescent #06-03 The Spire Singapore 658079,
which is also the office of Goody Books. Visitors can walk in to purchase
the books during office hours (Monday - Friday, 8:30am to 5:30pm). However,
please give us a call at 6316 5518 an hour in advance before making your way.
What are the payment modes?
To provide the best for our customers, we offer all sorts of payment modes: Cash, cheque, bank transfer, Credit Card, Debit Card and Paypal.
In fact, we have so many modes of payments and collection ways that purchasing our books – as many of our customers said – is a lot easier than purchasing any other books that they wanted to buy
in bookstores!
Is there any assurance that I will receive my books in good condition?
We are a registered company (Company Registration Number: 201003344K) and have been getting good responses from readers in Singapore. Before the Goody Books Online Store, Goody Books used to have their own online store, which is run by the same management team. It has been in operation for three years
have not received any complaints from the customers, only compliments.
At Goody Books Online Store, we strive to make your shopping as pleasure as possible. All orders will be treated with good service and we guarantee that the books will reach you in the best condition, or we will do a free exchange or refund for you with no questions asked.
Can I self-collect the books from your office?
We regret to say that we do not offer any self-collection mode. However, if you are buying in bulk (more than 15 books), please contact us directly at 6316 5518 or
sales@goodybooksonlinestore.com. We will arrange self-collection for you to save on the delivery cost.
Is paying by Credit Card / Debit Card safe?
Yes, we dare to proclaim that purchasing our books via Credit Card / Debit Card is safer than using your card to pay the bill at a restaurant. In fact, we have invested a lot of money to ensure that security is tight on this website. In an event of an error in our system (which should never have happened), we will refund our customer every cent that they had lost if the mistake is pointed to us. This is a promise that we dare to proclaim. To find out more, please click
here.
How will my order reach me?
We use Singpost, the biggest delivery service in Singapore, to send the books to
you. The books will be slotted into your address’s mailbox.
What is the 8 Days Money-Back Refund?
The 8 days Money-Back Refund is an additional service provided by us. If, in an event that after purchasing our books and you want to a refund for certain reasons, we will do it for you, with no questions asked (except for the first question of “Why”), as long as your purchase has not exceeded 8 days.
For more information about the 8 Days Money-Back Refund, please click
here.
<-- Back to previous page
Copyright 2009 - 2010 Goody Books |
All Rights Reserved | Privacy Policy
